Frequently Asked Questions

What materials do you use for your jewelry?

All our jewelry is handmade using high-quality cotton threads for the cross-stitching and reclaimed wooden hoops. The earring hooks are made from surgical steel, perfect for sensitive skin.

Do you take custom orders?

Yes! We specialize in custom designs. You can request personalized colors, patterns, or even specific motifs. Just reach out via our [custom order page] to start your design.

How long does it take to receive a custom order?

Custom orders typically take 1-2 weeks to complete, depending on the complexity of the design. Shipping times vary based on location, and we will provide an estimated delivery time when your order is placed.

How do I care for my cross-stitched jewelry?

To keep your jewelry looking great, avoid exposing it to water and store it in a dry, cool place when not in use. You can spot clean the fabric portion with a gentle cloth if necessary.

What is your return policy?

We accept returns on non-custom items within 14 days of delivery, provided the item is in its original condition. Unfortunately, we cannot accept returns on custom orders.